(“Redcliffe”, “we” or “us”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about guests staying at our hotels (“guest,” “you”), and how you can exercise your privacy rights. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.
The personal information that we may collect about you broadly falls into the following categories:
We ask you to provide certain information voluntarily. The types of information we ask you to provide, and the reasons why we ask you to provide it, include your contact details to make a reservation, book or purchase one of our services, subscribe to marketing communications from us, and submit enquiries to us.
We will also ask you to provide your credit card details so that we can charge you for any purchases that you make during your stay at the hotel.
If we ask you to provide any other personal information not described above, then the personal information we will ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the point we collect your personal information.
We may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
From time to time, we may receive personal information about you from third-party sources (including travel agents that have made a booking on your behalf), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include your name, address, email, credit card rewards number, and stay history. We use the information we receive from these third parties to honour your reservation.
We may disclose your personal information to the following categories of recipients:
to our group companies, third-party services providers, and partners who provide data processing services to us, or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
To any competent law enforcement body, regulatory, government agency, court, or other third parties where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish, or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice.
to any other person with your consent to the disclosure.
For any questions please contact: Reception@redcliffehotel.co.uk