Welcome to the Redcliffe Hotel (the “Hotel”). By making a reservation, booking, or otherwise using the Hotel’s services or facilities, you agree to be bound by the following terms and conditions (“Terms”).

Reservations and Bookings

All reservations and bookings are subject to availability and the Hotel’s discretion. The Hotel reserves the right to refuse any reservation or booking for any reason.

Payment and Cancellation Policies

As a hotel, we strive to provide the best experience possible for our guests. However, due to the nature of our business, we do not offer refunds or exchanges for any of our services or products. Once a reservation has been made, it is considered final and non-refundable.

We understand that unexpected circumstances may arise that prevent our guests from honouring their reservation, and we sympathise with these situations. However, we must adhere to our policies and cannot make exceptions for any reason.

We also cannot offer exchanges for any products or services purchased at our hotel. All purchases are final and cannot be exchanged for any other product or service.

We encourage our guests to carefully review their reservations and purchases before finalising them to ensure they meet their needs. If you have any questions or concerns about our policies, please do not hesitate to contact us.

Guest Conduct and Responsibility

All guests are expected to conduct themselves in a respectful and responsible manner while on Hotel property. Guests are responsible for any damage caused to the Hotel’s property or facilities.

Liability and Disclaimer

The Hotel shall not be liable for any loss or damage to guest property or belongings, or for any personal injury or death, except as caused by the Hotel’s negligence.

The Hotel makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Privacy Policy

The Hotel respects your right to privacy. Please refer to our Privacy Policy for details on how we collect, share, and use personal information.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the UK, and any dispute shall be subject to the exclusive jurisdiction of the courts.

Amendments

The Hotel reserves the right to amend these Terms at any time without prior notice. Any changes will be posted on the Hotel’s website news page.

If you have any questions or concerns about these Terms, please contact us at [Reception@redcliffehotel.co.uk].

Last updated: [12/05/2023].